How do I place an order?
Browse the store, choose a product and any available options, add it to your bag, then complete the checkout form with accurate contact and delivery details. Your KNX order reference will appear after the order is created.
KENNIX CUSTOMER INFORMATION
Frequently Asked Questions
Quick answers about shopping, payment, delivery and order support at KENNIX.
How do I pay?
KENNIX currently accepts manual bank transfer using the account details shown on the checkout confirmation screen. Transfer the exact amount shown and keep your receipt. Do not pay into account details sent from an unofficial source.
When is my payment confirmed?
Your payment is not confirmed just because you placed an order or uploaded a receipt. KENNIX reviews the submitted payment and updates the payment status after verification.
How long does delivery take?
Your order is expected to arrive within 7 to 18 days after your payment has been confirmed by KENNIX. The period does not start from the date you place the order or upload your receipt. If an unexpected delay occurs, contact our support team for an update.
How do I upload my transfer receipt?
Use the receipt upload option shown after checkout. You can also use the Upload Receipt page. Accepted formats are JPG, PNG, WEBP and PDF, up to 5MB.
How do I track my order?
Open the Track Order page and enter your KNX order reference and the phone number used at checkout.
Can I change or cancel an order?
Contact KENNIX as soon as possible with your order reference. Whether a change or cancellation is possible depends on how far the order has progressed with sourcing, packing or dispatch.
What if my item is damaged, incorrect or missing?
Contact KENNIX promptly with your order reference and clear photos or video where relevant. Keep the item and packaging until we advise you on the next steps. See our Returns & Refunds Policy.
How can I contact KENNIX?
Message us on WhatsApp or email kennix2027@gmail.com.